Cancellation
If an order has not been dispatched, you can cancel by email. Include your name, email, and SKUs. We’ll confirm the cancellation in writing.
Refund / Cancellation Policy
Cancellation and refunds
We keep this process straightforward and written in plain language. On this demo site, form submissions are request-based, so payment may not occur until you confirm by email. Still, the policy below describes the standard rules applied to confirmed orders.
Returns
You can request a return within 14 calendar days of delivery, provided the item is unused and in original condition. Some items may have reasonable limitations.
Refund timing
After the returned item is received and checked, refunds are issued to the original payment method, typically within 5–10 business days (bank dependent).
How to request
Email: support@azerline.shop. Use the subject “Cancellation” or “Refund”. Operator: MV JEWELLERS LTD (No 16924468). Address: 42 Oakeswell Street, Wednesbury, England, WS10 9AH, United Kingdom. Phone: +44 121 798 2841.